Help Center

Get Updated & Informed

A list of frequently asked questions to help you understand how it works.

Business Partner: Registration & Login

Q: I own a business and I want to become a Newport Member. What process do I need to follow?
A: You need to contact us at www.newportpayments.com. As soon as we receive your request, we will get in touch with you. You can also write to us at cs@newportpayments.com with your requirement.

Q: What is the list of documents to be provided to complete my registration process?
A: As Business Partner, you may check our Corporate Documents list at www.newportpayments.com/help-center under “Resources” section.

Q: How to check the status of my registration/application?
A: To know the status of you application, you can mail us at cs@newportpayments.com. Usually, your account will be verified within 3 to 5 working days but if you do not get any response from us within the stipulated time frame, you may contact us any time at the above-mentioned e-mail ID. We would revert back to you within 48 hours.

Q: How can I get assistance while filling up the sign up form during registration process?
A: Help Text will be available in all the mandatory fields and you should go through the Help Text and complete your registration. Alternatively you may send a mail to us along with your contact number at cs@newportpayments.com for any assistance. Our team will contact you and help you complete the registration process.

Q: What is the procedure to retrieve my password?
A: You can click on forgot password on the login page and follow the instructions. In case, if you face any difficulties, please write to us at cs@newportpayments.com

Q: What is the procedure to change my Corporate Admin details?
A: For change in corporate admin details, please write to us at cs@newportpayments.com

Q: What are the Limits to funding my Corporate Account?
A: There are no limits to funding your corporate account.

Business Partner: Account Funding

Q: What are all the modes of payments to fund my corporate account?
A: You can fund your account through Wire Transfer or by using the Internet banking facility of your bank. Please login to your account and navigate to add funds page. You may select the fund transfer mode and follow instructions as provided to add funds to your funding account.

Q: How many days will take it to credit my corporate account from the date of transfer?
A: Time taken to credit your funding account will depend on the mode of fund transfer selected. Wire Transfer may take 4-5 working days to show up on your funding account, while Real time bank transfer makes fund available on the same day (near real time).

Q: Can funds available in any currency funding account be transferred or accessed from another currency funding account?
A: Funds available in any one currency funding account may not be used or transferred to the funding account of another currency. In case, you wish to make such transfer, please write to us at cs@newportpayments.com. Relevant fee and forex conversion charges may apply.

Business Partner: Cardholder Funding

Q: Is it possible to fund multiple cards in one go, via a file?
A: Necessary excel templates are available in the Fund Cardholder Tab. We recommend you to fill the excel templates with the necessary details and upload the same.

Q: Can I request you to upgrade the card limits on behalf of a Cardholder?
A: Yes. You can collect the mentioned documents from the cardholders and upload them on the website and request us to upgrade the limits.

Business Partner: Card Issuance

Q: How can Newport Prepaid Card add value to my business?
A: Newport Prepaid Card can be used by the cardholders to get payments on the card, make purchases, withdraw cash, and manage funds easily and securely. As a business owner, you can delight your customers and empower your staff by giving them incentives and payments via Newport@ Prepaid Card. It is a perfect alternative to the traditional bank account enabling you to disburse payments instantly and conveniently online or via mobile.

Q: Is there any limit on the number of cards that I can order?
A: As a business partners, there is no limit to the number of cards you may want to order.

Q: I am an admin user for my corporate? Will I get the card automatically?
A: No, you have to enroll cards for yourself by furnishing all the details.

Q: Is it possible to enroll cards in bulk?
A: Yes you can enroll cards in bulk. Necessary excel templates are available in the Enroll Cardholder tab. We recommend you to fill the excel templates with the necessary details and upload the same.

Q: How long will it take to process the Bulk Card Enrollment?
A: It may take up to 24 hours to process your bulk card enrollment request. You can check the status of your request on the Cardholder bulk enrollment page.

Q: How long does it take for the Plastic Cards to be delivered to the Cardholders?
A: Normal Delivery may take 3 to 4 weeks for international (Non-UK) delivery and 7 to 10 working days for delivery within UK. Express Delivery takes 4 to 5 days across the listed countries. Necessary tracking number will be provided to you upon request. Relevant fee may apply.

Q: If my employees didn’t receive the card, what should I do and whom should I contact?
A: In case, if you select the card delivery method as “Normal”, we can provide the shipment date alone since it’s a low cost delivery method the postal service does not provide the tracking details. If you select the card delivery method as “Express Delivery”, you can collect the tracking number and contact our Courier service on your own and trace your card package.
Please write to us at cs@newportpayments.com and get your tracking in advance to trace your package.

Q: Are there any possibilities to change the delivery method of our card if we erroneously selected the delivery method?
A: Yes, you can write us on cs@newportpayments.com immediately after you enroll the card so that support team can raise the request to our dispatch team.

Q: Is it possible to re-issue a new card to a card holder in case of “Card Not Delivered”?
A: Yes you can. Please send a request to cs@newportpayments.com and re-issue a card. Relevant fee may apply.

Q: I am unable to enroll a cardholder?
A: Please check the error message & write to us at cs@newportpayments.com
Note: Before you enroll a card, please check your account balance and ensure that you have sufficient funds to cover for enrollment fee.

Card Holder: Registration

Q: How do I get a Newport Prepaid Card?
A: You need to contact us at www.newportpayments.com. As soon as we receive your request, we will get in touch with you. You can also write to us at cs@newportpayments.com with your requirement. Newport Prepaid card is only available to existing Newport Members and only available in eligible Countries.

Q: Is the card accepted abroad?
A: Newport Prepaid Card is accepted across the globe at all the location and ATMs.

Q: What are the restrictions to using my Newport card? What is the maximum amount I can spend on my card?
A: Uploading necessary verification documents (copy of your identity document and a copy of your utility) you get access to higher card usage limits. Please check our Card Limits schedule at site.newportpayments.com/help-center under “Resources” section.

Q: How can I upload my documents?
A: You may upload your documents (copy of your identity document and a copy of your utility) from our portal (Cardholder Sign Up form), or send them to us at cs@newportpayments.com.

Q: How long does it take to receive my Newport card?
A: Newport Virtual cards are created instantly, and the access details are sent to you to your email id. Newport cards should reach you approximately 7 to 10 business days after the corporate partner orders your card.

Card Holder: Activation

Q: What do I do when I receive my card in the mail?

A: When your card arrives, simply activate it. Follow the printed activation instructions that arrive with your card.

Q: What do I do if am unable to activate the card?
A: Please reach out to us at cs@newportpayments.com.

Q: How do I get my PIN number?
A: Please call IVR number mentioned on backside of your card and follow the instructions to retrieve your PIN.

Q: What do I do if my card is lost or stolen?
A: You should call the number at the back of the card and report your card lost or stolen to restrict unauthorized usage. You may also log in to the cardholder portal and suspend your card. Subsequently, you may write to us at cs@newportpayments.com to reissue a new card.

Q: What do I do if I do not receive the card within 7-10 working days?
A: In case you do not receive the card, please contact us at cs@newportpayments.com.

Q: How do I activate my card?
A: Please follow the below steps to activate your card:
• Login to the cardholder portal at www.newportpayments.com
• Enter the complete card number
• Enter the CVV number which is mentioned on the card
• Enter the date of birth which is mentioned while registration
An automated email will be sent to your registered email ID. Request you to follow the steps and activate the card. You may also activate your card by calling on the number provided on the back of the card.

Card Holder: Managing Account

Q: How do I add money to my Newport card account?
A: You may receive funds either by agreement established with the corporate sponsor or by requesting funds through the cardholder website and the corporate partner approving the request. You may also add funds to your account by following instructions on the cardholder website and loading via your Bank Account. Relevant fee may apply. Newport card accounts also allow you to transfer and receive money from another Newport card account. Simply log into the cardholder portal and follow the Add Buddy and Transfer instructions.

Q: How do I check my account balance?
A: To check your balance for free, log in to your online or mobile account, where you can see your balance, your deposits and transaction history. You can also call the number on the back of your card and obtain your balance and last five transactions.

Q: How can I access the funds on my Newport card?
Q: Newport Prepaid Card, gives you anytime, anywhere access to your funds. You may use the card for making purchases at stores, over the phone and online anywhere, anytime. You may also withdraw cash at ATMs worldwide.

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Privacy

Newport Technologies Limited Privacy Policy

By viewing or using this site you agree that you have read and accepted this privacy policy (as amended and posted on this site from time to time) and our terms of use as set out on the site (of which this privacy policy forms part).

You may only use this site if you consent to the uses of your personal data being made as are set out in this privacy policy and if you agree to be bound by our terms of use and, where relevant, the Newport Technologies Limited -terms and conditions.

Introduction
Welcome to www.newportpayments.com. In this privacy policy the expressions “we” and “us” mean Newport Technologies Limited.

We take your privacy seriously and this Privacy Policy explains the steps we take to ensure information about you is kept secure and confidential.

This privacy policy sets out details of the personal data we collect about our customers and how we may use that information.

Why we collect your personal data
If you apply for services or an account with us at our website or through an agent you will be required to provide us with sufficient personal data in order to verify your identity as required by law. Over time, as your business activity with us increases, we may require you to provide additional information to us for the purpose of further verifying your identification.

Once you are a registered customer with an account with us, we may use your personal data for the purposes of:

  1. Allowing you to make certain payments using our products
  2. Verifying that you are the account holder if you contact Customer Support (for reasons of security, you will be asked for some of the details you provided during the registration process)
  3. Informing you of any service related changes affecting your use of our products
  4. Contacting you to ask whether you are interested in obtaining a new product or service
  5. For crime and fraud detection and prevention
  6. Collecting any amounts due from you

When you registered, you may have selected to receive information from us regarding promotional offers, if so we may contact you periodically with promotional offers. You will always have the ability to opt out of any promotional contact or usage of your personal data for promotional purposes. You may contact us at any time to remove you from this service at cs@newportpayments.com.

In connection with your request to open an account with us you authorize us and any other companies or agencies authorized by us to carry out credit checks and fraud prevention checks with one or more licensed credit reference and fraud prevention agencies and you authorize us to retain a record of the search. We may also share the information which you provide to us with our affiliates or third parties for administration, data storage or processing purposes.

We may disclose your information to other companies owned or controlled by us, including their respective partners, agents and sub-contractors, for any of the above purposes. In addition, we may disclose your information as may be required by law, regulation or legal proceedings. Your information will not be given or sold to any outside organization for its use in marketing without your consent.

Consent
By registering your details with us, you also consent to our using and/or disclosing your personal data for the following purposes:

  • To selected third parties for the purposes of providing and operating our services; and
  • Providing or arranging for third parties to provide customer care/help desk facilities (which may involve disclosing your information to third parties solely for those purposes).

In providing our service to you we may be required to transmit your personal data to 3rd parties located outside the EEA in countries. By registering your personal data with us, you agree to such transfer and use of your personal data. We will at all times ensure that 3rd parties to whom your data is transferred have committed that they will comply with our data protection standards by putting in place a contract to ensure your information is adequately protected.

Use of cookies
To optimize your experience at our website, we use cookies, which is a piece of information stored on your PC about your visits recording your personal online preferences. You may elect to disable cookies and as a result some of the services may not operate the same as if you were to have the cookie function enabled.

Maintaining your account data
As a registered customer, you have the ability to log onto your account using your username and password. Once you have logged in, you have the ability and obligation to maintain the accuracy of your personal data. If you update your data, you authorize us to re- verify the accuracy of this personal data. Keeping your account current will assist us in compliance matters and ensure you have more accurate access to your account.

Security and Data Retention
We secure your personal data and protect it from unauthorized access, use or disclosure. We secure your personal data on our servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. All personal information is transmitted to other Web sites through the use of Secure Socket Layer (SSL) encrypted protection. We will retain your information for a reasonable period or as long as the law requires.

Accessing and Updating
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us. We are entitled by law to charge a reasonable fee to meet our costs in providing you with details of the information we hold about you.

Changes to Privacy Policy
We may change this policy from time to time in order to keep up with market demands and regulation. Please visit this page for updated policies.

About Us
Newport Technologies Limited is a private limited company incorporated in England under registration number 10434183. Our Newport prepaid card is issued by Wave Crest Holdings Limited, an electronic money institution licensed by the Financial Services Commission of Gibraltar, license number FSC0056BNK.

If you would like to contact us please do so at:
Newport Technologies Limited
73 Cornhill, London, EC3V 3QQ
United Kingdom
E-mail:
cs@newportpayments.com

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Card Limits

KYB – Corporate Documents

KYB & Countries Eligibility

KYC & Countries Eligibility

Business Partner User Guide

Card Holder User Guide

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Become a Newport Member today!